NOTE: This used to be listed at the bottom of this post but is now at the top because a moron named Duane can’t read and has decided to send me an email calling me a pussy when he doesn’t have the balls to leave a real email address as requested. Or, he hasn’t responded to the email I sent him in order to have his lame ass comments posted. Either way, he caught me on the wrong day and now this is at the top of the post. So, please read further to read the meat of the post and why this post has 275+ comments.
As stated on 7/11/05, “IF YOU HAVE A CRITICISM AGAINST THE PEOPLE HERE WHO HAVE A RIGHT TO TELL THEIR STORY, YOU MUST PROVIDE A VALID EMAIL ADDRESS WHERE YOU CAN BE CONTACTED.” ALL COMMENTS ON THIS BLOG GO THROUGH MODERATION THE FIRST TIME. IN ORDER TO HAVE YOUR NEGATIVE COMMENT POSTED, YOU MUST RESPOND TO THE PERSONAL EMAIL I WILL SEND YOU TO THE EMAIL ADDRESS YOU LIST. WHAT THIS MEANS IS THAT IF YOU DON’T PROVIDE AN ACCURATE EMAIL ADDRESS, YOUR COMMENT WILL NEVER BE POSTED. THAT’S NOT CENSORSHIP. THAT’S COURTESY TO THE OTHER COMMENTS HERE. I get really tired of people who complain about the people here with legitimate complaints insinuating things like,
“If you dont post this comment I wont be suprised.” or “This is censorship, I get it.”
If you’re willing to make personal attacks, have balls to leave accurate information and be accountable for your judgment.
Oh, and remember, if you’re annoyed by the comments here in one or more ways (pathetic, whiny, etc.), you’re not obligated to read this. Just go to another website. You’re not going to be missed here. Trust me.
Here is the email I sent to their corporate office this morning:
I can’t help but voice my opinions about my mother’s experience with Sears’ Service & Repair. She purchased a new refrigerator 2 years ago and it ceased to work a few weeks ago. Because my husband called service & repair for her, she was charged for a service call & repairs because they mistakenly put it under his name instead of hers. Then, they jury rigged the fridge to work, sounding like a friggin’ motor boat because they “cut” the fan. What the heck do you think you’re doing??? Then, it ceased to work again. Repair came over and taught her how to jump start her motor until the parts arrived for the repair, which they finally figured out were under her name. When she called today to let them know that the parts were all in, they scheduled her repair for Feb. 2, a WEEK from today…for a broken, new, screwed up refrigerator she graciously bought from YOU for what she thought was a reputable company with impeccable service. When she told the service dept. that this was the worst experience she had ever had, and that she was 70 years old and had purchased MANY products from Sears over the years, they simply had an I’m sorry. Well, I’m here to tell you that sorry just isn’t good enough. Not only will she not be buying any more products from you, neither will my family or ANYONE who will listen to me and this story, especially when I post it publicly to as many sources as I can legally get my hands on. To me, you are nothing more than a pathetic excuse for a company. You used to be so good. I have no idea what happened, but things need to change…they need to change soon.
They sent a standard form email back saying they would contact me in the next couple of days, but my opinion about this is pretty firm. They would need to deliver a brand new refrigerator of the same model or better, to sway my decision at this point…and throw in a couple of gift certificates for her time and oodles of trouble.