My son asked for a very unique t-shirt for Hanukkah. When the package arrived, I was very excited to see what it looked like. I had also (thankfully, in this case) ordered a one for myself because it was just that cool. This is how they arrived…
Notice how the one on the top is so much more faded than the one on the bottom? You can see the black part of the t-shirt bleeding through a lot. Well, I took exception to that and decided to contact the company. I wrote:
I received my order and the design on one of the t-shirts (the large) was very faded, especially when compared to the other. See attached pic. I need to see if I can return this and get another.
Here’s their response:
Thanks for your order. Sorry that you are disappointed in the quality of your shirt. There is a $7.00 “restocking” fee associated with all returns or exchanges. If it was a mistake on our end, such as the wrong size was sent then the replacement would have been free of charge of course. So you have two options for exchange/return, you can return the shirt to:
Super Sports Tees
15 Collier St
We will issue your refund (less the restocking fees) as soon as we receive the products from you. Alternatively, if you would like to just keep the shirt as a gift or something, I can send you a replacement shirt for $14.95 and that way you save the restocking fee, postage fee and return hassle. Please let me know what you’d like to do!
NOTE: The name of the company is different in their email. I ordered from CoolPopTees. In this email, they are listed as Super Sports Tees. Also noteworthy is that the email from which these exchanges took place referred to http://www.blackandwhitetshop.com. When I looked up http://supersportstees.com/ I went to their contact info and used their telephone number to get a location and that number was a listing for http://www.sajus.com/. All of the companies are located in Ontario, Canada, so I’m fairly certain they’re all related.
I don’t have the money to replace that t-shirt and I have zero sympathy for companies that don’t take enough pride in their merchandise to do the right thing. I did, however, feel compelled to tell you all that you should really take into consideration whether you would purchase something from these companies with the knowledge that they may send you substandard products and ask YOU to pay for their mistake.